Get Natural Stones from Renowned Granite Marble Suppliers Posted On : Jan-31-2012 | seen (351) times | Article Word Count : 428 |
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Before I started my online business Tom Kuhnhackl Jersey , I was just on one side... the customer. I whole-heartedly believed in the above adage and never questioned it at all. In fact, I would get rather perturbed at ANY business owner, manager, or supervisor that would disagree with any complaint I had.
When I started my own online business back in 1997 Mathew Barzal Jersey , I slowly began to learn the "other side."
My business products are all downloadable. If your business includes downloaded material, you know where I'm going with this one. I get NUMEROUS complaints EVERYDAY about usernames and passwords not working, corrupt downloads, and the big one... "I can't open the download." Now I always reply in a very helpful gesture Josh Bailey Jersey , but my first question is always, "Are you entering the username and password exactly as shown?" This seems to be one of the "biggies" with newbies. They do not understand "case-sensitive" -- heck -- they don't even know what that means!
But it doesn't matter HOW simple I make the instructions and overall download process, I STILL get these everyday. I am accused of being a "scammer" at least 4 - 5 times a week... and that's on a GOOD week! :o)
The whole point of the above example is NOT that customers are wrong -- that's not the problem at all. Many of them are very new to the internet and sadly, they do not read through the directions most of the time. I have found that I basically have to put myself back into the "newbie" frame of mind -- as hard as that is to do! I don't remember NOT knowing how to download Jordan Eberle Jersey , enter case-sensitive passwords, etc.